Returns under the 60-day guarantee are handled through the official site. Contact customer support via the email or contact page listed on your order confirmation — do not return through a third-party marketplace.

Response time: support contact is typically answered in one to two business days for guaranteed returns. The majority of return requests process quickly without escalation.

Exchange requests are processed as refunds under the current policy — the company does not currently offer direct product replacement, but the refund return process is straightforward with no forms.

Track your order status through the confirmation email you receive after purchase. Keep that email accessible until your 60-day window closes — you will need the order number for any support interaction.

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60-Day Unconditional Money-Back Guarantee

Try Gelatine Sculpt completely risk-free. From the moment your order arrives, you have 60 full days to evaluate. If not satisfied for any reason, return it for a full refund — no questions asked.